2020/2021 Service Definition

Broadband & Online Services Bundle

About the Service 

Our Broadband and Online Services bundle provides essential features designed for education, to support your school with first class reliable and trusted broadband.

Our broadband uses the CLEO Secure Schools' network which has been helping to protect pupils' online learning for nearly 20 years, and our continued investment has ensured schools can benefit from the increased bandwidth options and security features.

The CLEO network has multiple redundant connections to the internet including through the UK Universities (JANET) network. JANET also interconnects with other regional schools' networks across the UK to form The National Education Network (The NEN).

Once connected you will become a part of our private educational network which provides best in class educational security and filtering as standard.

What are the benefits?

  • A range of available bandwidths up to 1Gbps, this flexibility means there is an option suitable for all schools.
  • No data usage caps or additional charges.
  • Options for redundant back-up connections.
  • All hardware included, with no extra charges for fault resolution callouts or replacement in the event of a failure.
  • All supported by our field engineers and Service Centre, centrally located in Lancashire.
  • Inclusive internet filtering, which can be customised locally to your school's needs, helps ensure your school meets the online safeguarding requirements expected by Ofsted.
  • Fully managed broadband service including all configuration and security, makes managing your school's internet access safer and easier. Helps ensure your school meets the standards expected for data security under the new GDPR rules.
  • Inclusive firewalls, gateways and security features which provide a balance between safety and security, including DDoS protection, while allowing access to educational resources. No need to purchase and manage additional complex firewall hardware.
  • Reassurance, that in the event of external attack, both our network security experts and the JANET (JISC) CSIRT service are there to help protect your school. Our experts communicate directly with JANET CSIRT on your behalf, in the event that their Cyber Security specialists identify a cyber-security incident affecting the network or your school's broadband connection.

What's Included?

Broadband Options for Primary, Nursery, Special and Short-Stay Schools:

We offer a number of options for Primary, Nursery, Special and Short-Stay schools. Our standard broadband offering is our Superfast Broadband for Schools service.

Download Speed Upload Speed Service Details
Up to
Up to

Superfast Broadband for Schools

Based on Fibre-to-the-Cabinet (FTTC), this service is our most popular service for Primary Schools. For current customers we automatically upgrade your school from our 10Mbps service to Superfast Broadband once the service is available in your area.
10Mbps 10Mbps

10Mbps broadband service

Based on either bonded multiple copper lines, radio or leased fibre to ensure both upload and download speeds (symmetrical) are at least 10Mbps. For existing customers, if we are unable to provide our up to 80Mbps download and up to 20Mbps upload Superfast Broadband Service to your school we will ensure you receive this alternative service.
40Mbps 40Mbps

40Mbps and 100Mbps broadband service

Based on fibre optic cable right to your school building to ensure both upload and download speeds (symmetrical) of 40Mbps or 100Mbps.
100Mbps 100Mbps



* Ultrafast Broadband for Schools Upgrade Option*

For schools whose bandwidth demands are growing and are seeking an upgrade, we are pleased to be able to quote your school for the option of Fibre-to-the-Premises (FTTP), subject to geographic availability.




Broadband Options for Secondary Schools:

We offer a number of options for fibre broadband suitable for Secondary schools.

Download Speed Upload Speeds Service Details
100Mbps 100Mbps

We currently provide all these options to Secondary schools connected to our network. For new customers we would be pleased to provide a quote for your school.

Connections are based on leased fibre or dark fibre right to your school building to ensure symmetrical upload and download speeds.

200Mbps 200Mbps
1Gbps 1Gbps



* Ultrafast Broadband for Schools Upgrade Option*

We can now offer Secondary schools alternative connectivity options based on Fibre-to-the-Premises (FTTP), subject to geographic availability.



Back-up Broadband Connection Options:

We can also offer all of our fibre options as a second back-up internet connection. Please refer to our separate Service definition for more information or contact EducationSales@BTLancahire.co.uk to discuss options. A backup connection can help:

  • Reduce potential downtime if the school's main internet connection fails.
  • Increased availability of your school's critical systems that use the internet

Options are available to add increasing levels of resilience and reductions to potential single point of failure, subject to budget available.

Service Features

From 2020/2021 we are offering our broadband service with the following inclusive features and opportunities to add optional extras. Please refer to the service definition for each feature for full details.

Broadband & Online Service Bundle

Inclusive Feature



  • A variety of broadband technologies providing a range of bandwidths, up to 1Gbps.

Secure Network

CLEO Secure Schools' Network

  • Connection to the CLEO private high capacity schools network (WAN), providing central firewall, DDoS protection, enhanced network security protection for pupils/staff and interconnection to the National Education Network (The NEN) via JANET the Universities network.

Read more ...

Internet Filtering (Netsweeper)

  • Includes access to our central Netsweeper HTTP and HTTPS filtering system for safe internet access.
  • Includes local control and reporting features that can integrate with your school's Active Directory to tailor filtering to groups.

Remote Access

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Remote Access Options

  • A range of remote access services essential for when working remotely.
  • Inclusive licences for Oracle's Secure Global Desktop. Enables staff access to SIMS and other files/applications securely from home. Very popular with Head teachers and School Business Managers.


Cloud Applications

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Microsoft Office 365 (Email and Cloud Applications)

  • Our supported Microsoft 365 Education service, includes the following cloud functionality:
  • Email – Staff and student email including group calendaring
  • SharePoint online – Staff document repository and collaboration environment including school website
  • OneDrive Pro – Cloud based storage for staff and students
  • Microsoft Office Web Apps – Basic Office functionality using Office Web Applications
  • Skype for Business Online – Instant messaging, collaboration and video conferencing
  • Our Office 365 for Education service includes our Service Centre support


Read more ...

Mobile Device Management (MDM) Licences

This service includes:

  • Licences for Lightspeed Mobile Device Management to manage pupils' and staff mobile devices E.g. iPads
  • MDM includes the ability to deploy apps to multiple devices simultaneously.
  • We also offer options for installation and a support service.


Plus Optional Installation and Annual Support also available


School Websites

 Read more ...

Domain Name Registration & DNS management



Read more ...

Content Resources for Teachers

Your broadband bundle includes fantastic content services, accessible only via your School's broadband connection:



  • Free access and downloads from the internationally acclaimed British Pathe Archive.
  • Free access and downloads via the National Education Network (NEN) licence to the Audio Networks Music archive. The archive provides pupils with access to 1000s of copyright cleared music clips for use in school.
  • As a NEN connected School you also benefit from free access to a wide range of NEN resources developed by other Regional Broadband. See nen.gov.uk for full list of available resources.

Your NEN connection also provides access to JANET peering that provides dedicated access for CLEO connected schools to:

  • Microsoft EU
  • Google
  • BBC

The following learning resource websites are hosted on our central content infrastructure and are freely available to all UK schools:



Read more ...

Discovery Education Resources

Buy our broadband and gain Special Discounts on the following annual subscriptions:

  • Discovery Education Espresso
  • Discovery Education Coding (KS1-2)
Optional Add-on 

Engineer Support

Engineer Support & Hardware Replacement

Our broadband service includes support from specialist field engineers for fast response to faults. The majority of our broadband faults are resolved in fewer than two hours, often without a site visit.

Should this be required, your broadband service includes free on-site visits and free replacement of your broadband hardware in the event of failure.


Ict Support

BT Lancashire Services ICT Service Centre

Operational from 8am to 6pm (Monday – Friday excluding Bank Holidays and statutory leave days), with escalation routes ensuring that if your school does experience problems with the service, that our staff are focused on solving your issues.




  • From April 2020 we are simplifying our broadband service into a single bundle option.
  • Our popular Schools Website service will be going through some changes in 2020/2021, as we replace it with a new solution. The solution will no longer be an inclusive feature in the bundle. Transition to the new service will be supported by BTLS. We aim to ensure that the new service will be a cost effective solution for your school's web presence – please see our Schools Websites service definition for more information and we will contact current users of the service in due course to explain the changes and options available.