2020/2021 Service Definition

Microsoft Office 365 (Email and Office Cloud Applications)

About the Service

BT Lancashire Services offers a range of cloud based Office Suite and Communication tools delivered using the appropriate products within Microsoft Office 365 Education. This service provides:

  • Email, including group calendaring and mobile device integration
  • Use of your own School domain name
  • Collaboration Services
  • Online Office Suite
  • Online Storage Service
  • Encrypted emails for schools using Office 365

What are the benefits?

  • Cloud based services minimise the need for onsite IT infrastructure to provide these services.
  • Reduces costs linked to providing onsite hardware and support.
  • All data is held securely in the Microsoft cloud platform, while being accessible from any Microsoft supported PC, tablet, smartphone or web browser.
  • Provides access to Microsoft online Office Suite and Communication tools, essential to school administration.
  • Allows staff and students to work on Office files anywhere in real time and create, store and share documents, spreadsheets and presentations online.
  • Allows you to access email, shared calendars and contacts from your PC, smartphone or tablet in school, at home or on the move.
  • Enabling encrypted email allows schools to send Official or Personal information to other individuals or organisations securely, assisting schools in complying with legislation on data security.

What's Included?

  • Email – Business class email through a rich and familiar Outlook experience which you can access from a web browser using Outlook Web App, or using Outlook on your computer or device. Includes a 50GB mailbox per user and ability to send attachments up to 150MB.
  • Microsoft Office Online – Create and edit Word (Word Processing), Excel (Spreadsheets), PowerPoint (Presentations) and OneNote (Note Taking) all via a web browser.
  • OneDrive - OneDrive for Education gives each user 1 TB of personal work related storage which they can access from anywhere and that syncs with their PC. Easily share files internally and externally and control who sees and edits them.
  • Teams / Skype for Business (Instant Messaging Collaboration) gives users access to presence (ability to see if people are online or available), instant messaging, audio and video calling, media rich online meetings and extensive web conferencing capabilities.
  • SharePoint Online – Share Information easily - SharePoint sites provide workspaces with customisable security settings for individual teams within the school. Popular with school management staff when collaborating on documents.

Service Features

Feature Description


  • Microsoft online How-To Guides, FAQs, videos and tutorials for all service components.
  • Provision of guides to support administration users and individual email users.


Premium anti-malware protection and anti-spam filtering for all cloud data.


Ability to manage user credentials and permissions.


OneDrive for Business:

  • 1TB of personal cloud storage per user that can be accessed from anywhere.
  • Easily share documents with others inside and outside your organisation and control who can see and edit each file.
Email Recovery 

Recovery for accidental data deletion – your School's User Management Administrator for Office 365 has the ability to access the following:

  • Deleted Item Recovery - available for 14 days after deletion
  • Deleted Mailbox Recovery - mailbox contents recoverable for 30 days after deletion.

Email Administration 

Your School's User Management Administrator for Office 365 will be able to create and manage individual and group mailboxes, for pupils and staff as required.

Email Security 

  • Up-to-date and secure data
  • Exchange Online mailboxes are replicated to multiple databases in separate Microsoft data centres
  • The multiple data centres also act as back up for each other

Secure Encrypted Email for Office 365

Secure Encrypted Email to recipients outside the school's tenancy using OME (Office Mail Encryption)
Automatic decryption of OME Encrypted Email for Office 365  OME Emails delivered to the schools tenancy will be decrypted, as communications within the Microsoft Azure cloud platform and Office 365 are already encrypted by default. 
Data security
  • Microsoft Office 365 is accredited to store and communicate data securely up to the UK Government’s Impact Level 2 classification.
  • Office 365 is the first major business productivity public cloud service to have implemented the rigorous set of physical, logical, process and management controls defined by ISO 27001.