2021/2022 Service Definition

Microsoft Office 365 (Email and Office Cloud Applications)

About the Service

Lancashire County Council Education Digital Services offers a range of cloud based Office Suite and Communication tools delivered using the appropriate products within Microsoft Office 365 Education. This service provides: 

  • Email, including group calendaring and mobile device integration
  • Use of your own School domain name
  • Collaboration Services
  • Online Office Suite
  • Online Storage Service
  • Encrypted emails for schools using Office 365
  • Remote Learning Platform (Via DfE Digital Education Platform Scheme)
  • Use your Office 365 username and passwords with other services

What are the benefits?

  • Cloud based services minimise the need for onsite IT infrastructure to provide these services.
  • Reduces costs linked to providing onsite hardware and support.
  • All data is held securely in the Microsoft cloud platform, while being accessible from any Microsoft supported PC, tablet, smartphone or web browser.
  • Provides access to Microsoft online Office Suite and Communication tools, essential to school administration.
  • Allows staff and students to work on Office files anywhere in real time. Create, store, and share documents, spreadsheets and presentations online.
  • Allows you to access email, shared calendars and contacts from your PC, smartphone or tablet in school, at home or on the move.
  • Enabling encrypted email, allows schools to send Official or Personal information to other individuals or organisations securely assisting schools in complying with legislation on data security.

What's Included?

Feature Description


  • Business class email through a rich and familiar Outlook experience which you can access from a web browser using Outlook Web App, or using outlook on your computer or device.
  • Includes a 50GB mailbox per user and ability to send attachments up to 150MB.

Microsoft Office Online Apps

  • Create and edit Word (Word Processing), Excel (Spreadsheets), PowerPoint (Presentations), and OneNote (Note Taking) online via a web browser.


  • OneDrive for Education gives each user 1 TB of personal work related storage which they can access from anywhere and that syncs with their PC.
  • Easily share files internally and externally and control who sees and edits them.

Teams / Skype for Business

  • (Instant Messaging Collaboration) gives users access to presence (ability to see if people are online or available), instant messaging, audio and video calling, media rich online meetings, and extensive web conferencing capabilities.
SharePoint Online
  • Share Information easily - SharePoint sites provide workspaces with customisable security settings for individual teams within the school.
  • Popular with school management staff when collaborating on documents.

Remote Learning Platform

  • A combination of collaboration and meeting tools including Teams, Class Notebook (OneNote) and OneDrive.
  • Intended to provide an online remote learning environment outside of the school confines.
  • Enablement of this functionality is provided by funding through the DFE Digital Education Platform Scheme (subject to ongoing availability in 2021-2022)


Service Features

Feature Description


  • Microsoft online How-To Guides, FAQs, videos and tutorials for all service components.
  • Provision of guides to support administration users and individual email users.


  • Ability to manage user licencing and credentials.


  • OneDrive for Business:
  • 1TB of personal cloud storage per user that can be securely accessed from anywhere.
  • Easily share documents with others inside and outside your organisation and control who can see and edit each file.
Email Recovery 
  • Deleted emails within Office 365, can be recovered by the user for up to 14 days, unless they are permanently deleted from the deleted items folder.
  • Deleted users and their mailboxes can be recovered for up to 30 days after deletion.

Email Administration 

  • Your School's User Management Administrator for Office 365 will be able to create and manage individual and group mailboxes, for pupils and staff as required.

Email Security 

  • Up-to-date and secure data.
  • Exchange Online mailboxes are replicated to multiple databases in separate Microsoft data centres.
  • The multiple data centres also act as replication and high availability for each other (this means that in a worst case scenario if a Microsoft data centre becomes unavailable you can still access your data and functionality and in most cases you won't even notice the difference).
  • All data and inter Office365 communications are highly encrypted between Microsoft data centres and between Office 365 tenancies.
  • Premium anti-malware protection and anti-spam filtering.

Secure Encrypted Email for Office 365

  • Secure Encrypted Email to recipients outside the school's tenancy using Office Mail Encryption (OME).
Data security 
  • Microsoft Office 365 is accredited to store and communicate data securely up to the UK Government’s Impact Level 2 classification.
  • Office 365 is the first major business productivity public cloud service to have implemented the rigorous set of physical, logical, process and management controls defined by ISO 27001.