2021/2022 Service Definition

Remote Desktop Access (SGD)

About the Service

Our Remote Desktop Access service is included as a free optional extra for all schools that subscribe to our Broadband and Online Services Bundle. All our broadband connections are part of the CLEO Secure Schools' network, so our Remote Desktop Access (SGD) service is designed to facilitate a secure connection using your web browser from a remote or home location to your school network desktop or Remote Desktop Services (RDS) server. 

Headteachers and teaching staff find this service invaluable in providing access to files, applications or data when away from school, allowing greater flexibility for staff to work from home or other locations. Typically schools use this service to access SIMS from home.

What are the benefits?

  • Data can remain in school removing the need to carry portable hard drives, CDs or USB pen drives containing potentially sensitive data.
  • All data transmitted via the internet uses as a minimum 128bit encryption. New operating systems and browsers using the latest patches and updates may use higher levels of encryption.
  • Remote Desktop Access can form part of your data protection and GDPR strategy to avoid sensitive data being stored on laptops and personal devices, as all data remains securely stored on your school network.
  • Increases productivity and flexibility by allowing staff access to the school's systems out of standard hours or during school holidays.

What's Included?

Service Features

Feature Description

Remote Desktop Access Service

  • The Remote Desktop Access service provides a secure connection using your web browser, from a remote or home location, to your school network desktop or Remote Desktop Services server. It uses Oracle's Secure Global Desktop (SGD) application to provide the service.
  • The Remote Desktop Access (SGD) service then authenticates via the web browser and connects the member of staff to their network desktop or Remote Desktop Services server.

Documentation

  • Documentation is provided to assist with the setup of the school's onsite servers and how to use the remote access service from external PCs and laptops.

Administration

  • Remote Access Service is a centralised service provided by Lancashire County Council Education Digital Services that uses Oracle's Secure Global Desktop (SGD) application.

Security

  • The connection is encrypted and secured using the user's network account and security certificate.