2021/2022 Service Definition

Groupcall Messenger (Schools' Texting Service)

About the Service

Groupcall Messenger is a third party software package that allows schools to send text, voice, tweets, push notifications and email messages to parents, staff or other contacts for a subscription fee. It synchronises data from SIMS ensuring you send targeted, relevant messages to contacts.

The service also includes the Xpressions App, a push notification system which is free to send, allowing parents to receive and view information directly on their mobile phones (Apple iOS and Android smart phones), saving your school money on text fees.

Groupcall Messenger has been independently proven to increase attendance in schools. It improves communications between school and parents, and reduces administration time and the costs of sending out communications to parents.

What are the benefits?

  • Rapid Contact In Event of an Emergency
    Groupcall Messenger enables schools to contact large groups of parents via text, voice, email and Twitter in a matter of seconds, even when access to the school office is restricted. In addition, you also have the option to send messages at a scheduled date / time.
  • Improves the Safety and Security of Pupils
    By alerting parents early to a child's absence and confirming if it is genuine.
  • Provides Cost Effective Routine Communication
    Whether it's "school closed due to snow"; "the football match is cancelled" or "don't forget its parents' evening tomorrow", Groupcall Messenger enables schools to contact large groups of parents quickly, efficiently and cost effectively by digitally managing your parental communications.
  • Translation Capabilities
    Groupcall Messenger can improve communication with non-English speaking families, as it automatically translates to and from over 100 different languages. It helps ensure all parents and carers, regardless of their mother tongue, are included in school communications.
  • Keeps Kids in School
    Groupcall Messenger has been shown to reduce truancy by almost 30% in some authorities and by more than 50% in some individual schools.
  • Reduces Time Spent by Administration Staff
    Groupcall Messenger reads information directly from SIMS and, by automatically sending messages, avoids staff making potentially time-consuming calls manually.
  • Cuts School Bills
    The cost of sending voice or SMS messages to mobiles and landlines significantly reduces time spent on the telephone.
  • Taking Data Security Seriously
    Groupcall Messenger conforms to EU data protection requirements and is 100% web-based with a simple user interface. Groupcall are accredited with ISO 27001 and ISO 9001 ensuring they adhere to appropriate policies for securing and handling schools data.