Our Blog

March Blog by Deborah Murrell, Head of Education Business Development

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Hello Everyone,

We would like to update all schools who receive services from Lancashire County Council Education Digital Services. In line with Government advice, Lancashire County Council Education Digital Services staff will, where practical, be working from home from Monday, 23 March 2020. We are ensuring that all our staff have the equipment and ICT remote access they need, to continue working as near normal as possible. We aim to ensure that we continue supporting schools and their staff, even in the event that school buildings are closed. You will still be able to contact us if you need to.

These are very challenging times and things are changing rapidly for our customers and for Lancashire County Council Education Digital Services. We aim to maintain all the usual contact points, so please continue to use the following contact points over the coming weeks. 

For all technical and service support:

Self Service:   https://educationdigitalservices.lancashire.gov.uk/my-incidents.aspx

Telephone:      0300 123 6797 (Option 1) (8am to 6pm Monday to Friday).

You can also find additional support information and documentation here on our website including the support page.

To find out more about your current service features, additional options, in progress orders or to enquire about your SLA or billing:

Email:             educationdigitalservices@lancashire.gov.uk or alternatively

Telephone:     0300 123 6797 (Option 2) 

We are currently very busy helping broadband customers register for Remote Desktop Access (SGD) and helping SIMS customers record the appropriate attendance codes for absences.

Our commitment to you during this situation remains as strong as ever. Our staff aim to help you through these difficult times.

Thank you for your business and stay safe.