2022/2023 Service Definition

Broadband & Online Services Bundle

About the Service 

Our Broadband and Online Services bundle provides a range of essential features, including firewalls, filtering and email to support your school with safe, reliable and trusted broadband and related services.

Our broadband uses the CLEO Secure Schools' network which has been helping to protect pupils' online learning for nearly 20 years and our continued investment has ensured schools can benefit from the increased bandwidth options and security features.

The CLEO network has multiple redundant connections to the internet including through the UK Universities (JANET) network, this helps ensure that schools' broadband is robust and reliable. JANET also interconnects with other regional schools' networks across the UK to form The National Education Network (The NEN).

Once connected you will become a part of our private educational network which provides best in class educational security and filtering as standard. 

What are the benefits?

  • A range of available bandwidths up to 1Gbps; this flexibility means there is an option suitable for all schools.
  • Ability to support Multi-Academy Trusts with school WAN/interconnectivity if required.
  • No data usage caps or additional charges.
  • Options for redundant back-up connections.
  • All hardware included, with no extra charges for fault resolution callouts or replacement in the event of a failure.
  • All supported by our field engineers and Service Centre, centrally located in Lancashire.
  • Inclusive web filtering, which can be customised locally to your school's needs, helps ensure your school meets the online safeguarding requirements expected by Ofsted.
  • Fully managed broadband service including all configuration and security, makes managing your school's internet access safer and easier. Helps ensure your school meets the standards expected for data security under the GDPR rules.
  • Inclusive firewalls, gateways and security features which provide a balance between safety and security, including DDoS protection, while allowing access to educational resources. No need to purchase and manage additional complex firewall hardware.
  • Reassurance, that in the event of external attack, both our network security experts and the JANET (JISC) CSIRT service are there to help protect your school. Our experts communicate directly with JANET CSIRT on your behalf, in the event that their Cyber Security specialists identify a cyber-security incident affecting the network or your school's broadband connection.
  • Highly resilient network with multiple data centers, connections to the JANET network and internet, filters and firewalls ensuring that schools are able to access the internet and cloud-based services securely and reliably.

What's Included?

Broadband Options Available:

We offer a range of different technologies and bandwidths for schools 

Superfast Broadband for Schools
Download Upload Service Details
Up to
Up to
  • This is our default service for Primary, Nursery, Special and Short-Stay Schools.
  • This service is based on either Fibre-to-the-Cabinet (FTTC) or Fibre-to-the-Premises (FTTP).
Due to geography, a few Primary, Nursery, Special and Short-Stay schools still receive our 10Mbps service based on bonded multiple copper lines, radio or leased fibre. As Fibre-to-the-Cabinet (FTTC) or Fibre-to-the-Premises (FTTP) becomes available in your area will automatically upgrade you to our Superfast Broadband for Schools option (Up to 80Mbps download and up to 20 Mbps upload).
Ultrafast Broadband for Schools
Download Upload Service Details
160Mbps 30Mbps
  • For schools whose bandwidth demands are growing and are seeking an upgrade, we are pleased to be able to quote your school for the option of Fibre-to-the-Premises (FTTP), subject to geographic availability.
330Mbps 50Mbps
  • Our Ultrafast Broadband for Schools option (Up to 160Mbps download and up to 30Mbps upload) is our future recommendation for Primary, Nursery, Special and Short-Stay Schools looking to upgrade their broadband bandwidth.
500Mbps 165Mbps
  • We can offer Secondary schools alternative connectivity options based on Fibre-to-the-Premises (FTTP), subject to geographic availability. These options would make an excellent choice as a backup solution to your main connection
Leased Fibre Circuits
Download Upload Service Details
40Mbps 40Mbps  
100Mbps 100Mbps
  • Our 100Mbps option is our default service for Secondary schools
200Mbps 200Mbps
  • Based on a dedicated fibre optic cable right to your school building to ensure both upload and download speeds are symmetrical
500Mbps 500Mbps
  • We offer a range of upgrade options.
1Gbps 1Gbps  


Back-up Broadband Connection Options:

For the ultimate piece of mind in reliability and resilience we can also offer all of our fibre options as a back-up internet connection for your main connection. Please refer to our separate Back-up Internet Connection service option for more information or contact one of our Business Relationship Managers at EducationDigitalServices@Lancashire.gov.uk to discuss options. A backup connection can help:

  • Reduce potential downtime if the school's main internet connection fails.
  • Increased availability of your school's critical systems that use the internet.

Options are available to add increasing levels of resilience and reductions to potential single point of failure.

Service Features

Our Broadband and Online Services bundle includes all the following features. Please refer to the service definition for each feature for further details.

Broadband & Online Service Bundle

Inclusive Feature



  • A variety of broadband technologies providing a range of bandwidths for every school, up to 1Gbps.




CLEO Secure Schools' Network

  • Connection to the CLEO private high-capacity schools network (WAN), providing ISP grade central firewall, DDoS protection, enhanced network security protection for pupils/staff and interconnection to the National Education Network (The NEN) via JANET the Universities network.

Web Filtering (Netsweeper)

  • Includes access to our central Netsweeper HTTP and HTTPS filtering system for safe internet access.
  • Includes local control and reporting features that can integrate with your school's Active Directory to tailor filtering to groups.


Remote Access Options

  • A range of remote access services essential for when working remotely.
  • Oracle's Secure Global Desktop delivering staff access to SIMS and other files/applications securely from home.
  • Very popular with Head teachers and School Business Managers. 

Microsoft Office 365 (Email and Cloud Applications)

Our supported Microsoft 365 Education service, includes the following cloud functionality:

  • Email – Staff and student email including group calendaring.
  • Teams – for communications online
  • SharePoint online – Staff document repository and collaboration environment including school website
  • OneDrive Pro – Cloud based storage for staff and students
  • Microsoft Office Web Apps – Basic Office functionality using Office Web Applications

Anti-Virus and Threat Protection (Sophos Central)

New for 2022-23 your Broadband and Online Services bundle now includes Anti-virus and Threat Protection service (Sophos Central).

  • Sophos Central is a cloud hosted security suite that provides schools access to modern security tools and protection
  • Your bundle includes licences Sophos Central Endpoint InterceptX protection


Domain Name Registration & DNS management

  • A fully managed service for all aspects of Domain Name Registration and DNS Management for your School's external domain name.

Content Resources for Teachers

Your broadband bundle includes fantastic content services, accessible only via your School's broadband connection:

  • Free access and downloads from the internationally acclaimed British Pathe Archive.
  • As a NEN connected School you also benefit from free access to a wide range of NEN resources developed by other Regional Broadband. See nen.gov.uk for full list of available resources.
Your NEN connection also provides access to JANET peering that provides dedicated access for CLEO connected schools to Microsoft EU, Google and the BBC. 

Engineer Support & Hardware Replacement

  • Our broadband service includes support from specialist field engineers for fast response to faults. The majority of our broadband faults are resolved in less than two hours, often without a site visit.
  • Should this be required, your broadband service includes free on-site visits and free replacement of your broadband hardware in the event of failure.


ICT Service Centre

This service includes telephone and online fault reporting via our ICT Service Centre, operational from 8am to 5pm (Monday – Friday excluding Bank Holidays and statutory leave days), with escalation routes ensuring that if your school does experience problems with the service, that our staff are focused on solving your issues.