General Customer FAQs
Registering For An Account
Queries About Logging In and Accounts
All schools who have an account for Lancashire County Council Schools Portal and who currently subscribe to Lancashire County Council Education Digital Services.
All schools are welcome to register for an account however staff at the above schools who have a School Portal Account will have access to the Lancashire County Council Education Digital Services Website using their School Portal credentials.
If you are a new to Lancashire County Council Education Digital Services please complete our online form to access our website and catalogue.
Please complete our online form to access our website and catalogue.
For Lancashire Schools creating a school's portal account for your new member of staff will allow them to log in with these new credentials.
Please contact your administrator for school's portal accounts.
If you have forgotten your password please request a new password using the link below.
Please enter your username and email address before sending the request (in some circumstances we may also need to contact you).
If you enter your password incorrectly more than three times you will be temporarily blocked from using the system and once this has happened even if you enter the correct password it will be rejected and you will be required to request a new password via the form above,
This is to protect your account from unauthorised use.
If you do not know the email address your account is registered to, please speak to your school portal administrator.
A) You may need to switch off the "autocomplete" facility within windows which remembers passwords.
This will automatically enter the previously saved password and not prompt you to change it.
To reset the autocomplete facility:
- click on Windows 'Start' button at the bottom left of your screen
- select 'Control Panel'
- select 'Internet Options'
- select the 'Content' tab at the top of the pop up window
- click on the 'autocomplete' box or select "Settings" in the Autocomplete section.
- remove the tick from "Forms/User names and passwords on forms"
- click 'Clear Passwords' from the Clear Autocomplete history section.
- Finally click the 'OK' button to save the changes - this should clear the password for the portal and allow you to enter you new one.
B) You may have entered the password incorrectly or copied a space along with the password.
To copy and paste your password highlight it with your mouse, right click the highlighted text and select 'copy' from the list of options that appear.
Next go to the log in page and enter your username, right click in the password box and select 'paste' from the options that appear.
Make sure there are the same number of dots in the box as there are characters in the password and click on 'login'
Your password will expire after 3 months.
When your password has expired and you attempt to login, you will be prompted to set a new password for your account. You will not be able to login until you have entered a new password.
Passwords should be at least 6 characters long and include both letters and numbers.
The letters can be upper, lower or a mixture of cases.
abc123, abcde1, 5AbCDe, 123a456, abcde8ABCDE
It is common to use a word that you can remember easily, with one or more letters replaced with similar looking numbers.
m0nday, pa55word, secur1ty
However, you should avoid choosing a password which another person could easily guess.
To satisfy Audit requirements for password security, the Education website will not allow you to reuse a previous password for a period of 12 months from the last time it was used. Please think of a different password.
If you are struggling to log into the system please refer to the Education Digital Services Website
Please contact us via our Schools Online ICT Incident Reporting Service or by calling us on 0300 123 6797 to request your account details are resent to you.
Full details of all our annual services are available on the website when you login. Further information can be requested by completing the Request More Information Form or emailing firstname.lastname@example.org or call 0300-123-6797 Option 2.
Please email your request to our Business Relationship Managers at email@example.com or if you have been nominated a Project Manager please contact them personally.
Yes, please email your requirements to firstname.lastname@example.org.
The Head Teacher at your new school will need to create a School Portal Account for you to access the Lancashire County Council Education Digital Services Website.
Please request that the Head Teacher at your old school removes your School Portal account
Please see our Contact Us Page here.