General Customer FAQs

 

Registering For An Account

Who has a login for the Lancashire County Council Education Digital Services Website?

How do I register my school for an account?

How do I register as an additional member of staff at my school?

Why doesn't my password work for the Lancashire County Council Education Digital Services Website?

The Lancashire County Council Education Digital Services Website does not let me enter my new password and I cannot log in

How often must I change my password?

I am trying to set a new password for my account but it tells me my new password is not complex enough - how do I set a new password?

Why can't I use the same password again when choosing a new one?

How do I get my account details for the Lancashire County Council Education Digital Services Website resent to me?

Our Services

How do I make further enquiries regarding support and annual services offered by Lancashire County Council Education Digital Services?

How do I order installation of the product I have ordered?

How do I request a technical site visit?

How do I request an update on progress of a Service Request? (for updates on catalogue deliveries see below)

Queries About Logging In and Accounts

 

I have recently moved schools, how do I continue to access the Lancashire County Council Education Digital Services Website?

I have a question about the Lancashire County Council Education Digital Services Website not listed on this page? 

 

Who has a login for the Lancashire County Council Education Digital Service Website?

All schools who have an account for Lancashire County Council Schools Portal and who currently subscribe to Lancashire County Council Education Digital Services.

All schools are welcome to register for an account however staff at the above schools who have a School Portal Account will have access to the Lancashire County Council Education Digital Services Website using their School Portal credentials.

How do I register my school for an account?

If you are a new to Lancashire County Council Education Digital Services please complete our online form to access our website and catalogue.

How do I register as an additional member of staff at my school?

Please complete our online form to access our website and catalogue.

For Lancashire Schools creating a school's portal account for your new member of staff will allow them to log in with these new credentials.

Please contact your administrator for school's portal accounts.

Why doesn't my password work for the Lancashire County Council Education Digital Services Website?

If you have forgotten your password please request a new password using the link below.

Request a new Password

Please enter your username and email address before sending the request (in some circumstances we may also need to contact you).

If you enter your password incorrectly more than three times you will be temporarily blocked from using the system and once this has happened even if you enter the correct password it will be rejected and you will be required to request a new password via the form above,

This is to protect your account from unauthorised use.

If you do not know the email address your account is registered to, please speak to your school portal administrator.

The Lancashire County Council Education Digital Services Website does not let me enter my new password and I cannot log in.

A) You may need to switch off the "autocomplete" facility within windows which remembers passwords.

This will automatically enter the previously saved password and not prompt you to change it.

To reset the autocomplete facility:

  1. click on Windows 'Start' button at the bottom left of your screen
  2. select 'Control Panel'
  3. select 'Internet Options'
  4. select the 'Content' tab at the top of the pop up window
  5. click on the 'autocomplete' box or select "Settings" in the Autocomplete section.
  6. remove the tick from "Forms/User names and passwords on forms"
  7. click 'Clear Passwords' from the Clear Autocomplete history section.
  8. Finally click the 'OK' button to save the changes - this should clear the password for the portal and allow you to enter you new one.

B) You may have entered the password incorrectly or copied a space along with the password. 

To copy and paste your password highlight it with your mouse, right click the highlighted text and select 'copy' from the list of options that appear. 

Next go to the log in page and enter your username, right click in the password box and select 'paste' from the options that appear. 

Make sure there are the same number of dots in the box as there are characters in the password and click on 'login'

How often must I change my password?

Your password will expire after 3 months.

When your password has expired and you attempt to login, you will be prompted to set a new password for your account. You will not be able to login until you have entered a new password.

I am trying to set a new password for my account but it tells me my new password is not complex enough - how do I set a new password?

Passwords should be at least 6 characters long and include both letters and numbers.

The letters can be upper, lower or a mixture of cases.

For example:

 abc123, abcde1, 5AbCDe, 123a456, abcde8ABCDE

It is common to use a word that you can remember easily, with one or more letters replaced with similar looking numbers.

For example:

 m0nday, pa55word, secur1ty

However, you should avoid choosing a password which another person could easily guess.

Why can't I use the same password again when choosing a new one?

To satisfy Audit requirements for password security, the Education website will not allow you to reuse a previous password for a period of 12 months from the last time it was used. Please think of a different password.

If you are struggling to log into the system please refer to the Education Digital Services Website

How do I get my account details for the Lancashire County Council Education Digital Services Website resent to me?

Please contact us via our Schools Online ICT Incident Reporting Service or by calling us on 0300 123 6797 to request your account details are resent to you.

How do I make further enquiries regarding support and annual services offered by Lancashire County Council Education Digital Services?

Full details of all our annual services are available on the website when you login. Further information can be requested by completing the Request More Information Form or emailing educationdigitalservices@lancashire.gov.uk or call 0300-123-6797 Option 2.

How do I order installation of the product I have ordered?

Further information on services or requests for site visits can be made via the Request More Information Form or emailing educationdigitalservices@lancashire.gov.uk or call 0300-123-6797 Option 2.

How do I request a technical site visit?

Further information on services or requests for site visits can be made via the Request More Information Form or emailing educationdigitalservices@lancashire.gov.uk or call 0300-123-6797 Option 2.

How do I request an update on progress of a Lancashire County Council Education Digital Services Request? (for updates on catalogue deliveries see below)

Please email your request to our Business Relationship Managers at educationdigitalservices@lancashire.gov.uk or if you have been nominated a Project Manager please contact them personally.

 

Can I order something not on the catalogue?

Yes, please email your requirements to educationdigitalservices@lancashire.gov.uk.

I have recently moved schools, how do I continue to access the Lancashire County Council Education Digital Services Website?

The Head Teacher at your new school will need to create a School Portal Account for you to access the Lancashire County Council Education Digital Services Website.

Please request that the Head Teacher at your old school removes your School Portal account

I have a question about the Lancashire County Council Education Digital Services Website not listed on this page? 

Please see our Contact Us Page here.