2024/2025 Service Definition

Schools Website Service

About the Service

This service provides schools with an easy-to-use option for creating and hosting their school website. The inclusive Content Management System (CMS) developed specifically for schools, enables you to edit information, ensuring you can quickly publish information to parents, carers and pupils.

It also ensures that external agencies, such as Ofsted, can access essential information on your school, enabling you to easily meet your statutory obligations under The School Information (England) (Amendment) Regulations 2012, which require schools to publish information online about their school.

Our chosen provider for the School Websites service is PrimarySite, part of Juniper Education Group. They are one of the leading suppliers of school websites across the UK and their content management system is considered to be intuitive and easy to use. It is cloud-hosted in UK data centres. It is a modern and secure service, making it quick and easy to make updates to your website.

2024 - New Design Options

We are currently discussing options for new designs and features with Juniper and will provide updates to all current customers in 2024. Schools interested in a new website or updating their website with a new design can contact our Business Relationship Team, EducationDigitalServices@Lancashire.gov.uk.

What are the benefits?

What's Included?

Service Features

Feature Description

Content Management System (CMS)

The service includes:

  • Access to a choice of template layouts designed especially for schools using the service.
  • Administrator access so your school can manage its own website, via an inclusive Content Management System.
  • Easy to use features and editor, with colour pickers and formatting tools which make website production as easy as word processing.
  • Ability to upload school logos, change colours to suit your school brand and personalize content.
  • Allows the uploading of documents and images, including photo gallery.
  • Responsive designs can be viewable on a variety of platforms e.g. tablets and computers.


Secure website hosting for your website is included as part of the service. PrimarySite servers are hosted at UK data centres, primarily at Google in London, but with backups and microservices hosted at Bytemark and Digital Ocean, also in the UK.

Support Features

Feature Description

Administration and Service Management

Your website can be administered by you via the Content Management System, with support from PrimarySite (Juniper Education) if required.

Support from PrimarySite

For technical assistance, you can contact the PrimarySite (Juniper Education) support team at:

A wide selection of useful video resources are also available:

Training Videos:


Training Guides:


Support from our ICT Service Centre

  • Telephone and online fault reporting via our ICT Service Centre with escalation routes ensuring that if your school does experience problems with the service, that our staff are focused on solving your issues.

Online: By our "My ICT Incidents" reporting form on our website

Telephone:   0300 123 6797 Option 1

Operational from 8am to 5pm (Monday – Friday excluding Bank Holidays and statutory leave days)

Supplier Management

Lancashire County Council Education Digital Services manages the relationship with the supplier on behalf of Lancashire schools.

If you need us to raise any issues with the supplier on your behalf, please contact one of our Business Relationship Managers at: