2021/2022 Service Definition

Remote Data Backup (RBUSS)

About the Service

Our Remote Data Backup (RBUSS) is a secure, ISO certified, cloud-hosted backup service suitable for all schools with options to protect both administration and curriculum data.

As well as being used to backup business critical information in SIMS and FMS (to help meet the Schools Financial Value Standard SFVS), it can also be used to back up all admin files, curriculum data or any chosen files or folders.

What are the benefits?

  • The service enables your school to protect important sensitive data using a secure, encrypted and cost effective off-site backup service.
  • It helps your school comply with its obligations under the Data Protection Act, GDPR and comply with the Information Commissioner's Office (ICO) best practice guidance.
  • No backup hardware is needed on-site, so no more worrying about retrieving data from tapes or whether your backup data is reliable and secure – it removes the requirement to purchase, manage and maintain local backup solutions.
  • Quick and easy data recovery is built in for excellent disaster recovery and business continuity.
  • If your school is using a locally installed Capita SIMS system, this is currently the only Capita approved service for backing up SIMS data.
  • The RBUSS service automatically carries out daily backups of your school's data via a Capita SIMS approved backup service certified to ISO27001 and ISO9001 standards.
  • Backups are encrypted before leaving school and are securely transferred and stored in two separate UK-based data centres, providing security and recoverability of critical school data.
  • RBUSS is monitored daily by Lancashire County Council Education Digital Services, with reports indicating success or failure of scheduled backups checked by our ICT Service Centre to ensure smooth running of the backup service.

What's Included?

Service Features

Feature Description

Remote Backup

  • Provision and configuration of software to enable a daily Remote Backup including Capita SIMS, Finance FMS, selection of standard files and exclusion filters etc. The software can be installed and configured on the school's curriculum server, administration servers, PCs or laptops, dependent on the individual school's need.

Offsite Backup Storage

  • Schools can choose from a range of bandings to match the amount of data they wish to backup.
  • All data is encrypted in transit to and from your school ensuring maximum protection for your sensitive data.
  • Encrypted backup data is stored in dual UK based data centres providing your school with secure off-site backups. 

Data Recovery

Data can be recovered from:

  • Every daily backup from this month
  • Every daily backup from last month
  • Last backup of the previous two months

Administration

  • RBUSS is monitored daily, with reports created indicating success or failure of scheduled backups.
  • Incidents are logged for failures and schools are contacted to advise them of the failure and the issues are resolved, where possible, at first contact.
  • Schools can contact Lancashire County Council Education Digital Services if they need support amending backup selection lists and restoring corrupt or deleted files (within the Data Recovery period).

Remote Backup Service Options 

Option Storage Capacity Details

Whole School Backup Option

Storage bundles available:

300GB

400GB

500GB

750GB

1TB

1.5TB

2TB

2.5TB

3TB

Higher capacities available on request

This is our recommended option as it provides schools with the ability to backup data on multiple servers or desktops. This option can also be configured to provide secure remote backup of data on key staff laptops and computers.

The service will be configured to back up the system state (servers only) and SIMS data. Additional files and folders can be selected, including user data that the school needs to back up.

This service provides unlimited server licences enabling schools to backup multiple servers and data, it can be purchased as an upgrade from our other backup services.

Administration / SIMS Server Backup Options (25 ‐ 100 GB) 

Storage bundles available:

25GB

50GB

75GB

100GB

Most schools require approximately 50GB to back up SIMS data only. (25GB option is only available to existing customers of this option).

This option includes the appropriate single server license. The service will be configured to back up the server system state and SIMS data.

Additional files and folders can be selected, including data created by school staff and stored on the server that the school needs to back up.

Key Staff Laptop or PC Data Backup Options 

Storage bundles available:

 

50GB

This option allows schools to backup data on keys laptops or desktops in school. This service is only available to schools who already subscribe to this service and subscribe to either the admin or combined option as well.

This service is offered for existing customers. Please note that this option is an inclusive feature of our Whole School Backup service.