2023/2024 Service Definition

Site-Interconnect Solutions

About the Service

Our Site-interconnect solutions offer schools a fully managed service for interconnecting two or more school buildings or sites using either radio or fibre optic technology. They enable your school to extend your school's ICT resources to cover all your school buildings ensuring your staff, student and pupils can make best use of all facilities.

What are the benefits?

Using our site-interconnects schools can:

  • Share a single broadband connection across the school's Local Area Network (LAN) using site-interconnects between buildings.
  • Ensure students and teachers can access and use the same ICT resources and facilities on all connected sites.
  • Deliver the same user experience on all connected sites, for example ensure both sites have the same web filtering applied.
  • Reduce additional server costs, eliminating servers for smaller sites and reducing the need for server replication in larger ones.
  • Improve school ICT reliability by allowing schools to deliver high performance, high resilience server infrastructure over our highly resilient site interconnects.

What's Included?

Service Features

Feature Description
Site-Interconnect A link between school buildings, either on the same geographical site or for split-site schools using either exchange interconnects, radio or fibre optic technology, so that the school's ICT facilities are accessible in each building.
Equipment This service includes all active networking equipment to provide a live link with managed service monitoring, in the same way as your main broadband link.
Licensing Radio links use frequencies that avoid the need for additional license fees.
Site Survey

The purpose of the site survey is to identify and agree the best site-interconnect solution for the school.

  • Our engineers will visit the site and survey communications cabinets and buildings to confirm where equipment is required to be installed. The survey will also consider installation methods required e.g. use of ladders / cherry picker to mount radios, estimated link performance, risk assessments and method statements. A detailed quote will then be produced for the school with the recommended solution.
  • If a more detailed or complex survey is required to prepare the quote for the work involved, then this additional survey work may be chargeable.
Installation and Setup
  • We will complete the installation as per the quote and test the service ready for your school to use.

Managed Service for fault investigation and resolution

  • We will monitor the link performance and be available to provide support through our ICT Service Centre (see hours below).
  • We will provide specialist field engineers for fast response to faults, either remotely or on-site if required.
  • All hardware provided as part of the service will be covered under warranty and any maintenance, repair or replacement will be arranged by our engineers for the duration of the contract.
  • Schools do not have to pay for replacement of faulty equipment (please see exclusions below).