
Technical Support Visits for Curriculum Networks
About the Service
Our Technical Support for Curriculum Networks service provides schools with 'scheduled' support by a skilled ICT Technician. The service is based on a mix of on-site and remote pre-scheduled session's dependent on the demands of support required. In addition, it includes an option to add our Curriculum Network Remote Support add-on to provide remote reactive support in-between the technician support sessions.
What are the benefits?
The service helps ensure:
- Your school's curriculum ICT systems and infrastructure are maintained without having to hire your own ICT staff. All our staff are supported with ongoing training and professional development and we will offer a cover technician in the event of sickness absence.
- That day-to-day tasks required to ensure ICT systems remain operational and reliable are addressed.
- Your school has an appropriate level of ICT support. The service can cater for the smallest of schools, up to large primary and special schools.
- Your school has access to multi-skilled technicians with experience in server management, client hardware, software installation and network troubleshooting.
- In addition, your school will benefit from access to a wide range of ICT skills as our technicians have escalation routes to third line support engineers if required, who can assist them with specialist skills in specific areas of technology. This enhances the skills offered by our technician, while providing you with a cost-effective support service.
- All our technicians are Enhanced DBS cleared.
What's Included?
Service Features
Our technicians are trained to support your school with a wide range of school ICT services. This table clarifies the services included.
Items Support |
Services Included |
Services not included |
IT Hardware:
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Support of existing hardware:
If your school also subscribes to our SIMS Managed Service option and your technician has time left while on-site you may ask them to assist with issues related to admin PCs. Installation of up to three items of hardware, of the appropriate specification in any one visit including:
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ICT Software:
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Server Management: Microsoft Windows Server (All Microsoft supported versions)
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Network Infrastructure: Network switches |
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Additional Support:
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