2022/2023 Service Definition

Telephony Support Service (VoIP)

About the Service

Our Telephony Support Service (VoIP) offers support for Voice over IP (VoIP) systems installed by Lancashire County Council Education Digital Services. Our VoIP systems are designed to provide internal phone extensions and to link to your external phone lines and your current telephone number.

The service uses a software-based PBX (Private Branch Exchange or internal telephone exchange), on a virtual server which also reduces the costs associated with buying and operating a physical PBX.

By subscribing to this service your school will receive support for Lancashire County Council Education Digital Services installed VoIP telephony. This will include:

  • Ensuring continued operation of your PBX software.
  • Patching and upgrading of PBX software and handset firmware.
  • Changes to the configuration of the PBX.
  • Support in the use of the PBX.

What are the benefits?

  • VoIP technology enables the school to have any number of internal telephone extensions and potentially to reduce the number of external lines, reducing costs and improving internal communication.
  • The VoIP phones plug into network data points (the same type of socket PCs plug into) minimizing future expansion costs. Using PoE+ (Power over Ethernet) switches also removes the need for power cables and adapters for the telephone handsets, freeing power sockets for use by other devices or the need to have additional electrical sockets installed for the handsets.
  • Avoids the cost of purchase, ongoing support and refresh of a dedicated hardware PBX and proprietary equipment.
  • Integrates with schools existing RBUSS backup avoiding costly downtime or reconfiguration costs.
  • The software PBX is simple to migrate or expand as schools needs change.
  • The software PBX is easily configurable to support your school's telephony requirements.
  • Lancashire County Council Education Digital Services will ensure your telephone system operates effectively and will provide both upgrades and support usage.