2021/2022 Service Definition

Wi-Fi Support Service

About the Service

Our Wi-Fi Support Service can be used to support schools to create Wi-Fi enabled learning spaces, single Wi-Fi enabled classrooms or Wi-Fi flooded schools. The service provides comprehensive support for your school's Wi-Fi system and is designed as an add-on to your Technical Support for Curriculum Networks service.

Our Wi-Fi installation service ensures that your school's Wi-Fi hardware and controller are correctly configured to balance devices around the Wi-Fi network and ensure the ongoing performance of your system.

What are the benefits?

  • Wi-Fi networks allow staff and pupils with a wireless-enabled device e.g. laptop, netbook, tablet or iPad to exchange data or access the internet without the need for a physical cabled connection.
  • Our Wi-Fi Installation and Support services can help improve situations where there is little existing cabled infrastructure in place or where cabling is difficult (e.g. listed buildings, large open spaces).
  • Many modern devices such as tablets and iPads only have Wi-Fi connectivity and rely on having a robust Wi-Fi network for their effective use in the classroom.
  • Our Wi-Fi networks are scalable, providing an option to improve your school's network infrastructure as the numbers of Wi-Fi devices increase in school. Older Wi-Fi networks may struggle to keep pace.
  • Our Wi-Fi Installation and Support services ensure your Wi-Fi network is carefully planned to ensure that all devices trying to access the network simultaneously can connect successfully.
  • Our specialist design, implementation and support services aim to help your school to get the most from your investment in wireless devices.

What's Included?

Service Features

Feature Description

Wi-Fi Solution Overview

  • Lancashire County Council Education Digital Services offer Wi-Fi solutions as a Managed Support Service.
  • Provision of technology to enable Wi-Fi including configuration and installation, access points, user setup for either simple or complex whole school solutions.
Secured Wi-Fi
  • All our Wi-Fi installations will be secured to current industry standards typically AES-CCMP
Load Balancing
  • Our Wi-Fi installations will automatically balance client connections over suitable access points and between the 2.5 and 5GHz channels
Bring Your Own Device
  • On request we can create a secure separate BYOD wireless network for non-school owned devices to access the internet (additional charges may apply).

Site Survey

  • A site visit is required to assess the viability of the solution and the environmental conditions e.g. number of access points required to maintain strong signal, space available in the comms cabinet and how to power the equipment.

Installation Services

  • Installation will be carried out by experienced network technicians. If additional cabling is required, we use specialist cabling contractors to install new cabling for the wireless access points.

Highly Experienced Technical Support

  • Regionally-based specialist field engineers for fast response to faults.