2023/2024 Service Definition

Wi-Fi Support Service

About the Service

Our Wi-Fi Support Service can be used to support schools create Wi-Fi enabled learning spaces, single Wi-Fi enabled classrooms or Wi-Fi flooded schools. The service provides comprehensive support for your school's Wi-Fi system and is designed as an add-on to your Technical Support for Curriculum Networks service. Our Wi-Fi service ensures that your school's Wi-Fi hardware and controller are correctly configured to balance devices around the Wi-Fi network to ensure the ongoing performance of your system.

Please note that this service is currently only offered as a support service for existing customers of our Ubiquiti based Wi-Fi solutions. We are developing a new service based on Aruba Wi-Fi technology which we aim to make available in 2023 (prices shown are only valid for Ubiquiti based solutions).

What are the benefits?

  • Wi-Fi networks allow staff and pupils with a wireless-enabled device e.g. laptop, netbook, tablet or iPad to exchange data or access the internet without the need for a physical cabled connection.
  • Our Wi-Fi Installation and Support services can help improve situations where there is little existing cabled infrastructure in place or where cabling is difficult (e.g. listed buildings, large open spaces).
  • Many modern devices such as tablets and iPads only have Wi-Fi connectivity and rely on having a robust Wi-Fi network for their effective use in the classroom.
  • Our Wi-Fi networks are scalable, providing an option to improve your school's network infrastructure as the numbers of Wi-Fi devices increase in school. Older Wi-Fi networks may struggle to keep pace.
  • Our Wi-Fi Installation and Support services ensure your Wi-Fi network is carefully planned to ensure that all devices trying to access the network simultaneously can connect successfully.
  • Our specialist design, implementation and support services aim to help your school to get the most from your investment in wireless devices.

What's Included?

Service Features



Wi-Fi Support Service Overview

  • We offer Wi-Fi solutions with ongoing annual support as a managed service.
  • Our Wi-Fi solutions include configuration and installation of access points, user setup for either simple or complex whole school solutions.

Secured Wi-Fi

  • All our Wi-Fi installations will be secured to current industry standards typically WPA2 AES-CCMP.

Load Balancing

  • Our Wi-Fi installations will automatically balance client connections over suitable access points and between the 2.5 and 5GHz channels.

Bring Your Own Device

  • On request we can create a secure separate BYOD wireless network for non-school owned devices to access the internet (additional charges may apply).

Highly Experienced Technical Support

  • Regionally based specialist field support team available for fast response to faults.