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Lancashire County Council - Education Digital Services
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Staff FAQs

We are sorry, but you must be logged in to view this page. Access to our support pages are restricted to customers purchasing our services.

There are many ways you can find out more about the services we offer. These include other sections of our website such as our Annual Support Services or our On-site Services sections or alternatively please don't hesitate to contact one of our Business Relationship Managers on educationdigitalservices@lancashire.gov.uk or on 0300-123-6797 (Option 2).

You can also request information via our online form

  • Join a Remote ICT Support Session
  • General Customer FAQs
  • Security and Safeguarding
  • SIMS Support
  • Anti-Virus and Threat Protection (Sophos Central)
  • British Pathe Archive
  • Discovery Education Subscriptions
  • DNS and Domain Name Management
  • Email & Cloud Office Applications (Office 365)
    • Staff FAQs
    • Local IT Support/Local Administrator FAQs
    • How to Set up Office 365 Identities
    • Microsoft O365 Multifactor Authentication FAQ's
  • Filtering (Netsweeper)
  • Filtering and Online Protection (Netsweeper Cloud)
  • Gigafast Broadband
  • Microsoft Licensing
  • Mobile Device Management
  • ParentPay
  • Remote Desktop Access
  • Schoolcomms (Parental Messaging Service)
  • Telephony Support Service (VoIP)
  • Terms and Conditions
  • Windows Updates
  • Education Device Management

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